Service brand slogan: Happy care, Heartbeat service!
Service objective: To provide every customer with a happy and fulfilling service experience!
Service philosophy: Two hearts and two actions - worry free, reassuring, proactive, and moving!
Worry free: Our basic service commitment is to save users time, effort, and trouble
Rest assured: Ensuring users can consume with peace of mind is our eternal goal
Proactive: Focusing on user consumption experience is our eternal responsibility and mission
Touching: Moving users is the enduring value of enterprises and brands
1 / Installation and commissioning
The installation and debugging of Hengjiu products and related systems require engineers with professional engineering and technical experience to manage and implement. Heng91's one-stop service has professional technical personnel, well-trained on-site engineers, and a team of partners to minimize management costs while reducing project risks. Scientific construction ensures that facilities can be put into use at any time.
The skilled service personnel of Hengjiu Service Team will combine product knowledge, understanding of various applications, and years of work experience. They ensure that the solution can be perfectly integrated into your system and run according to your requirements, while your operators will receive professional on-site training.
Installation and debugging services require a 5-working day advance appointment notice. For urgent debugging services, please call the service hotline at 400-880-8658. After debugging is completed, we will provide corresponding service cards and service reports (to be completed within three working days). Before installation and debugging, it is necessary to confirm whether the equipment has been installed correctly, whether the cable wiring of the equipment has been completed, and whether the system where the equipment is located has been filled with water and cleaned.
Installation and debugging services include: equipment installation and guidance, inspection of equipment installation status, adjustment of supporting buffer pressure equipment, equipment wiring status, equipment parameter setting, and on-site operation guidance.2 / Spare parts support
Hengjiu Service can provide customers with high-quality spare parts in the first time, with reasonable and transparent prices for all spare parts. With our years of accumulated experience, we provide you with rich and colorful repair component suggestions. Multiple cooperative logistics companies provide 24-hour logistics delivery, and their quality assurance and service meet the expected requirements.
Please consult the after-sales department of Hengjiu for spare parts prices.3 / On site repair
On site service requires a 3-working day advance appointment notice. For urgent on-site service, please call the service hotline at 400-880-8658. After the service is completed, we will provide the corresponding service card. Before providing service, it is necessary to confirm whether the equipment has been installed correctly, whether the equipment's cable connections have been completed, and whether the system where the equipment is located has been filled with water and cleaned. If any non Hengjiu service factors affect the one-time service, additional service fees will be charged.
On site service can provide: inspection of equipment installation, maintenance and adjustment of supporting buffer pressure equipment, maintenance and adjustment of equipment wiring, adjustment of equipment parameters, and maintenance and upkeep of equipment.
Please consult the customer service personnel of Hengjiu after-sales department for on-site repair prices.4 / Depot repair
For pump products that cannot be solved on-site or require major repairs, Hengjiu Service has a professional indoor repair center in Zhejiang, which can provide professional equipment fault detection and maintenance services.
Please consult the customer service personnel of Hengjiu after-sales department for the price and charging standards of factory repair.5 / Maintenance
The preventive maintenance provided by Hengjiu after-sales service will ensure that your products and systems perform at their full potential throughout their lifecycle, achieving maximum efficiency, lowest energy consumption, and longest lifespan. We provide professional customized preventive maintenance for different product and system application environments, including the development of maintenance plans, equipment management, system operation reports, etc.
For comprehensive maintenance of the customer's water pump.
Free replacement of all damaged spare parts
Propose a professional renovation plan for unreasonable operation.
Please consult the after-sales customer service personnel of Hengjiu for maintenance prices.6 / Product Replacement
Hengjiu Service can provide customers with product upgrade and equipment replacement solutions throughout the lifecycle, saving you costs while providing high-quality high-performance replacement products.
Please consult the after-sales customer service personnel of Hengjiu for the price of product upgrade and replacement.7 / Energy saving renovation
Hengjiu Service can provide professional energy-saving renovation plans and implement them according to customer needs.
For customers' concerns about facility performance not being fully utilized, energy waste, and high operational costs.
As one of the leading pump and system suppliers, Hengjiu Service Department's Energy Audit business is based on Hengjiu's advanced and efficient products, guided by maximizing user benefits. Through precise measurement tools, it collects and analyzes data on the operating conditions, efficiency, and other aspects of existing pumps and their systems, ultimately providing customized solutions.
The energy-saving renovation services provided by Hengjiu can help customers improve the efficiency of equipment use, reduce energy consumption, protect our living environment, cooperate with the common goal of global energy conservation and emission reduction, achieve the optimization of the entire life cycle of facilities, and achieve the goal of energy conservation and value-added.
The technical personnel of Hengjiu Service Department can diagnose the problems of pump products, systems and their control systems, and provide energy-saving optimization solutions to help you achieve real cost savings. For many systems, it can save more than half of the overall energy consumption.
Hengjiu has the final interpretation right regarding energy-saving renovation services.8 / Training and Support
We will evaluate your needs and design an appropriate training plan.
The optional training content includes basic knowledge, product awareness, system introduction, operation guidance, maintenance information, and experience sharing.
Tailored training programs provide intelligent training services for your employees, and you can also have face-to-face contact with our technical support experts at any time when needed.
